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At MUWE, we are committed to delivering premium fragrances safely and efficiently across India.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Timeline
- Standard delivery time is 3–7 business days across most locations in India.
- Deliveries to remote or rural locations may take additional time depending on the courier partner.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers (if any) will be clearly mentioned on our website.
Order Tracking
- Once your order has been shipped, you will receive a tracking ID via email or SMS (where applicable) to track your shipment.
Delivery Delays
Delivery may be delayed due to circumstances beyond our control, including:
- Courier service delays
- Public holidays
- Weather conditions
- Natural disasters
- Government restrictions
Incorrect Shipping Address
Customers are requested to provide complete and accurate shipping details. Planet Aroma LLP will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Damaged or Lost Shipment
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery with your order details and supporting photographs (if applicable). We will work with the courier partner to resolve the issue.
Contact Information
Planet Aroma LLP
New Delhi, India
Phone: +91 9217768281
Email: info.muwe@gmail.com
Business Hours:
Monday to Saturday
09:00 AM – 06:00 PM (IST)