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We appreciate the confidence you place in us and are committed to maintaining the highest standards of security for transactions and protection of customer information. This Privacy Policy explains how we collect, use, and safeguard your information.
Please Note: This Privacy Policy may be revised or updated at any time without prior notice. We encourage you to review this page periodically to stay informed of any changes.
By visiting or using this Website, you agree to the terms contained in this Privacy Policy. If you do not agree with these terms, kindly refrain from accessing or using our Website.
Your continued use of the Website signifies your consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. This Privacy Policy shall form part of and be governed by our Terms of Use.
Collection of Personally Identifiable Information and Other Information
When you access or use our Website, we may collect and retain information provided by you from time to time. Our primary objective is to provide a safe, seamless, efficient, and personalized shopping experience. This enables us to offer services and features that best suit your requirements and improve your overall experience on our Website.
Generally, you may browse the Website without revealing your identity or providing personal information. However, once you provide us with personal details, you are no longer anonymous to us.
Where applicable, we identify mandatory and optional fields. You may choose not to provide certain information by avoiding specific services or features on the Website.
We may automatically collect certain information based on your interaction with the Website. This helps us conduct internal analysis relating to user demographics, preferences, and behavior patterns in order to improve our services and user experience.
Such information may include:
- Referring website URL
- Pages visited before and after accessing our Website
- Browser details and device information
- IP address and usage information
We may use technologies such as cookies to analyze web traffic, understand user preferences, measure promotional effectiveness, and maintain trust and security.
Cookies are small files stored on your device that help us improve functionality and enhance user experience. Certain Website features may only operate through the use of cookies.
Cookies may also help reduce repeated login requirements during a browsing session and provide content relevant to your interests. Most cookies used are temporary session cookies and are removed automatically after the session ends.
Users may disable cookies through browser settings; however, some Website functions may not perform properly in such cases.
Please note that third-party service providers may also place cookies or similar technologies on certain pages of the Website, and we do not exercise control over such practices.
If you make purchases through our Website, we may collect information relating to your buying activity.
In the event of transactions, we may collect additional information including billing address, payment instrument details, credit/debit card information, expiry dates, and transaction references.
Where users participate in message boards, reviews, feedback sections, chats, or other communication areas, the information submitted may be collected and retained for customer support, dispute resolution, and troubleshooting purposes as permitted by applicable law.
If you communicate with us via email, letters, customer support, or if third parties provide information regarding your activities on the Website, such information may be stored in records associated with your account.
We may collect personal information including name, email address, phone number, payment details, and other necessary information at the time of account registration.
Although some sections of the Website may be accessible without registration, certain activities including order placement may require account creation.
We may use your contact details to send updates, promotional offers based on previous purchases, after-sales support communications, and feedback requests to improve our products and services.
Use of Demographic / Profile Data / Your Information
We use your personal information to provide requested services and improve your experience on our Website.
Where personal information is used for marketing purposes, users will be provided an option to opt out of such communications.
Information may be used for:
Resolving disputes and complaints
Troubleshooting technical issues
Promoting a safe shopping environment
Processing payments and collections
Measuring customer interest in products and services
Informing users regarding products, services, updates, and offers
Personalizing user experience
Detecting fraud, errors, and unlawful activity
Enforcing our terms, policies, and conditions
As part of our efforts to improve products and services, we may analyze demographic information and user activity data collected through the Website.
We may also use IP addresses for server administration, system diagnostics, and gathering broad demographic insights.
Occasionally, users may be invited to participate in optional surveys requesting contact details or demographic information such as age group, postal code, or preferences. Such information helps us enhance content relevance and improve user experience.
Cookies
A cookie is a small piece of information stored by a web browser that allows websites to recognize and remember user preferences.
We may place both temporary and persistent cookies on your device for operational and analytical purposes.
These cookies do not store personally identifiable information directly.
Sharing of Personal Information
We may share information with affiliated entities, group companies, and associated businesses for purposes including fraud prevention, account verification, prevention of misuse, and support of jointly offered services.
Such entities shall not use your information for marketing purposes unless explicit consent is obtained from you.
We may disclose information where required under applicable laws or where disclosure is reasonably necessary to comply with legal obligations including court orders, notices, investigations, or requests from government authorities.
Information may also be disclosed where reasonably required to:
Enforce our Terms and Policies
Address claims relating to rights violations
Protect our business interests
Safeguard users and public safety
In the event of merger, acquisition, restructuring, amalgamation, transfer of assets, or business reorganization, customer information may be transferred to the acquiring or successor entity. Such entity shall continue to handle personal information in accordance with this Privacy Policy.
Links to Other Websites
Our Website may contain links directing users to external websites.
We are not responsible for the privacy practices, policies, or content of such third-party websites and users are advised to review their respective privacy policies independently.
Security Measures
We maintain appropriate security systems and procedures to protect information against loss, misuse, unauthorized access, modification, and disclosure.
Whenever users access or update account information, secure technologies and protected servers may be used.
All information stored by us is protected through internal security standards and access controls.
Choice / Opt-Out
Users may opt out of receiving non-essential communications including promotional messages, newsletters, and marketing-related information from us or our partners.
Users wishing to remove their contact information from mailing lists and promotional communications may do so through the unsubscribe option available on the Website.
Your Consent
By using the Website and submitting information, you consent to the collection, storage, use, and disclosure of information in accordance with this Privacy Policy.
This includes consent for sharing information where required under this Policy.
If modifications are made to this Privacy Policy, the updated version will be published on this page so users remain informed regarding information collection, usage, and disclosure practices.
Grievance Officer
In accordance with applicable laws and regulations, contact details of the Grievance Officer are provided below:
Planet Aroma LLP
New Delhi
Phone: +91 9217768281
Email: info.muwe@gmail.com
Working Hours: Monday to Saturday (09:00 AM – 06:00 PM)
Any Query or Thought?
For any queries, thoughts or requests regarding this Privacy Policy, please connect us.