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Please ensure that an unboxing video is recorded clearly from all angles while opening the package. Claims may not be accepted if the outer package and all sides of the box are not visible in the video.
Products are eligible for return or replacement within 1–3 days only in cases where spillage, leakage, or breakage is identified upon delivery. We do not accept returns, exchanges, or refunds for products that have been used, opened, or tampered with under any circumstances. Due to hygiene and safety considerations, such products cannot be resold or restocked.
For any questions related to product details, ingredients, suitability, or usage instructions, we recommend contacting our support team through Instagram – @MUWE_ACCORDS or via email at info.muwe@gmail.com before placing your order.
Customer satisfaction remains our priority and we genuinely hope you enjoy our products. However, if you are dissatisfied with your purchase, please reach out to us. We value your experience and will do our best to assist you wherever applicable.
MUWE shall not be held responsible for individual sensitivities, allergic reactions, or personal responses to any ingredient used in our products. Complete ingredient details are available on each product page of our website. Customers with known allergies or ingredient sensitivities are advised not to use the product.
If you are uncertain regarding product compatibility, we recommend performing a patch test prior to use. In case of irritation or discomfort, discontinue use immediately and seek medical advice from a qualified healthcare professional.
In cases where the product has suffered spillage, leakage, breakage, or product loss during transit, we will provide a replacement subject to verification. Kindly ensure that a complete unboxing video is available at the time of opening the package.
However, claims related only to minor physical imperfections such as outer box dents, scratches, packaging marks, or cosmetic damage that do not affect product usability shall not qualify for return, refund, or replacement.
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